Octopus Business Energy: Compare Deals Online

Octopus Energy has emerged as the UK’s latest supplier of domestic electricity and gas in the last decade, but they are making waves in the commercial sector too.

Founded in 2015, the firm now operates a range of business divisions and has established itself as a credible competitor to the ‘Big Six’ energy providers in the commercial market, with its impressive customer service record and commitment to renewable energy.

Wondering whether Octopus Energy are the right provider for your business gas and electricity services? Get in touch below and one of our independent energy advisers will compare their latest deals against the market to find the ideal contract for you.

What products and services do they offer?

Octopus Energy offer a range of different products and services to their business energy customers and will only sell to them directly. They have a strong focus on renewable energy and offer an easy switching service that does not require an engineer call-out.

Their main business energy products include…

Business gas and electricity

The London-headquartered firm divides its business gas and electricity services into three main product categories, which we have broken down for you below.

Multi-site business energy

This business gas and electricity package is aimed at companies with multiple locations. It allows them to manage all of their sites in a single portfolio, which makes it easier to switch to another deal, renew your existing one, review bills and manage your account online.

Key features

• Easier energy management: You can oversee the energy usage, accounts and bills for every site in your portfolio in one place.

• Collective billing: Rather than receive an energy bill for each of your locations, with this package you will get a single, itemised bill for all of them.

• Portfolio size: This product is aimed at businesses with at least four sites on their books. The upper limit is flexible, with Octopus claiming that the largest portfolio one of their clients manages has as many as 1,849 accounts.

• Usage volume: The volume of usage across your portfolio can be anything from 100 MWh per year, with Octopus placing no restrictions on the upper limit.

• New connections: Provided you have a portfolio that uses at least 100+ MWh per year, Octopus will allow you to add new connections to it.

• Exceptions: You will not qualify for this package if your business is gas only or you need to for a residential complex.

Shape Shifters

Shape Shifters is a business energy package that allows Octopus customers to access cheaper gas and electricity every day by only paying for the power they use.

It comes in two different versions…

1. Shape Shifters: Trio - Divides the unit rate into three: day, night and peak rate. Customers can access cheaper energy by avoiding the peak rate.

2. Shape Shifters: Agile - Prices change every half hour in line with wholesale energy costs. Users can see their prices for the day in advance to plan their usage.

Shape Shifters packages are 12-month fixed tariffs and are available to Octopus customers with working smart meters who pay by direct debit, and are up to date with their payments.

Business export tariffs

Octopus’ export tariffs are aimed at businesses that generate extra power they can send back to the grid at a profit. There is a package aimed at businesses that use solar panels, which pays them 12p for every unit of electricity they send to the grid, and a Shape Shifters plan where customers can store up power and sell it when daily prices reach their peak.

Other products and services

Outside of its business gas and electricity offering, Octopus offers the following products:

Heat pumps

Octopus offers a range of heat pumps for businesses. Unlike their standard home installations, which focus on the "Cosy 6" and "Cosy 9" air-source models, their business offering is designed to handle the higher demands of commercial buildings.

Octopus provides a "full-stack" service for businesses, which typically includes:

• System Design: Tailoring the heat pump size to your specific premises (office, retail, or warehouse).

• Professional Installation: Using their own specialised engineers or vetted commercial partners.

• Ongoing Monitoring: Keeping an eye on performance to ensure you’re getting the efficiency you paid for.

Solar panels

Octopus Energy for Business also provides commercial solar PV (photovoltaic) systems. Much like their heat pump offering, this isn't a "one-size-fits-all" kit you buy off a shelf. Instead, they focus on bespoke designs for business premises.

Key features of their business solar service include:

• High-Performance Hardware: They typically use 450W+ high-output panels with long-term warranties (often 25 years) to ensure your investment stands the test of time.

• Battery Integration: They strongly recommend pairing solar with commercial battery storage. This allows your business to store the energy you generate during the day and use it during expensive evening peaks - or even sell it back to the grid when prices are highest.

• Trusted Partners: For many small-to-medium businesses (SMEs), Octopus works through its Trusted Partner network. These are vetted, MCS-certified local specialists who handle the heavy lifting of the installation while ensuring the tech stays fully compatible with Octopus’s smart systems.

How their tariffs compare to the rest of the market

When comparing business energy tariffs, Octopus Energy is rarely the "bargain basement" option, but they consistently rank as one of the best for overall value. In the business world, "cheapest" doesn't always mean "best," especially if a supplier hits you with hidden fees or poor service that wastes your time.

Here is how Octopus generally stacks up against the rest of the UK business energy market.

1. Transparency and "No Hidden Fees"

The biggest differentiator for Octopus is their "what you see is what you pay" approach. While many traditional commercial suppliers include complex "pass-through" costs or hidden management fees in their small print, Octopus tends to offer all-in unit rates.

• The Helpdesk Tip: Always compare the standing charge as well as the unit rate. Some budget suppliers offer a low price per kWh but make their money back with a massive daily standing charge.

2. Market-Leading Service

Octopus consistently dominates customer satisfaction rankings (often scoring 4.8/5 on Trustpilot). In the business sector - where a billing error or a lost meter reading can take weeks to resolve with a "Big Six" provider - Octopus’s high-tech Kraken platform usually means faster resolutions and more accurate billing. For a busy business owner, that time saved is money in the bank.

3. Innovation vs. Tradition

Where the rest of the market offers standard "Fixed" or "Variable" contracts, Octopus offers "Smart" tariffs:

• The Rest of the Market: Mostly focuses on 1, 2, or 3-year fixed terms. These provide certainty but can leave you "overpaying" if wholesale prices drop.

• Octopus: Offers unique options like Agile Business (where prices change half-hourly) or Tracker (which follows wholesale prices daily). For businesses that can shift their energy use to off-peak times (like laundries, bakeries, or tech hubs), these can be significantly cheaper than any "standard" fixed deal on the market.

4. 100% Renewable as Standard

Many suppliers charge a premium for "Green" business energy. Octopus provides 100% renewable electricity as their standard offering. If your business has Net Zero targets or needs to report on carbon emissions, this saves you the extra cost of upgrading to a "Premium Green" tier elsewhere.

5. No Exit Fees (Mostly)

A rarity in the business world is the lack of "lock-ins." While most commercial contracts are notoriously difficult to leave before the term ends, many of Octopus’s flexible business tariffs have no exit fees. This gives you the freedom to switch if a better deal comes along - a level of flexibility that traditional providers like British Gas or EDF rarely match for SMEs.

Switching to or from Octopus Business Energy

Octopus has made it simple for businesses to switch their energy to their service without the need for an engineer visit. They will inform your old supplier to ensure there is no disruption to your service, but it’s a good idea to speak to an adviser before going direct to Octopus.

Our commercial energy advisers offer a service called ‘energy procurement’ which involves a thorough assessment of your businesses energy needs and power consumption to help you find the best supplier, tariff type and deal that meets your requirements.

Whether you are thinking of switching to Octopus Energy or from them to another commercial gas and electric supplier, an energy procurement audit is a good idea as it can give you peace of mind and help ensure you make the right decision.

While providers like Octopus only deal with customers directly, your adviser is obligated to recommend you go to them if they turn out to be the best fit for you.

What do do if you think your Octopus energy bill is too high

Your first step should be to notify Octopus Energy to query your bill but if you would like some impartial advice on this, the energy consultants we work with offer a service called bill validation, which involves an assessment of your past, present and future bills to see if there are any discrepancies or evidence of overcharging.

If it turns out that Octopus Energy has overcharged you at any point while you were under contact with them, our advisers will work directly with Octopus to recoup your money and ensure there will be no billing issues going forward.

Pros and Cons

The Pros

• Cutting-Edge Smart Tariffs: Unlike traditional "fixed" providers, Octopus offers dynamic options like Agile Business and Shape Shifters, allowing businesses that shift usage to off-peak hours to save significantly.

• 100% Renewable Electricity: Green energy is the standard here, not a paid-for "add-on," helping your business meet Net Zero targets without extra premiums.

• No "Lock-In" Culture: Many of their flexible tariffs come with no exit fees, offering a level of freedom rarely seen in the commercial energy sector.

• Powerful Multi-Site Management: Their portfolio service allows businesses with at least four sites to manage all accounts via a single, itemized bill and dashboard.

• Full-Stack Tech Integration: From solar panels and batteries to EV fleet management and heat pumps, Octopus provides an integrated ecosystem for businesses looking to fully electrify.

The Cons

• Direct-Only Sales: Octopus only sells to business customers directly, which means you won't find their deals through most third-party brokers.

• Not the "Bargain Basement" Choice: If your only metric is the absolute lowest fixed price, Octopus is rarely the cheapest on a pure price-comparison basis.

• Smart Meter Dependency: To access their most innovative "Smart" tariffs, you must have a working smart meter installed and be up to date with direct debit payments.

• Specific Exclusions: You cannot qualify for their specialized multi-site portfolio package if your business is gas-only or if you are managing a residential complex.

Customer Consensus: What the Market Thinks

Octopus Energy is currently making significant waves in the commercial sector, primarily because they have managed to maintain an impressive customer service record while scaling rapidly.

• Trustpilot Sentiment: With a score of 4.8/5, they consistently dominate customer satisfaction rankings compared to the "Big Six" providers.

• The "Kraken" Advantage: Customers often highlight the efficiency of the Kraken platform, which generally results in more accurate billing and faster dispute resolution than legacy systems used by older suppliers.

• Reliability: Small business owners, in particular, report high satisfaction with the Octopus Trusted Partner network, which provides the personal touch of local installers backed by the security of a national brand.

While some users note that their tech-heavy approach requires a bit of a learning curve - especially when monitoring half-hourly price changes on the Agile tariff - the general consensus is that Octopus offers the best overall value for modern, tech-forward businesses

Get a business energy quote today

If you are wondering whether Octopus are the right supplier for your business energy, the best way to find out for sure is to speak to an independent energy adviser.

The whole-of-market business energy consultants we work with will review your business’ needs and circumstances and search the entire market for the right deal for you, comparing Octopus’ product range with every possible alternative to ensure you choose the best option.

If you’re an existing Octopus customer, they can provide a range of services to you, including bill validation and energy procurement to see whether there’s a more suitable provider out there.

Get started here to begin a free, no-obligation chat with a business energy adviser who specialises in Octopus Energy’s products and services and can help you decide whether they are the right supplier for your business.