4 August 2026
First Published
4 August 2026
Full rewrite to bring page up to date
If you hold a mortgage with Platform, the specialist intermediary mortgage division of The Co-operative Bank, securing valid structural insurance is a mandatory condition of your mortgage offer.
Originally formed through the merger of Britannia Building Society subsidiaries (Platform Home Loans and Verso) and later integrated into The Co-operative Bank, Platform is returning to mutual ownership as part of the Coventry Building Society group. Rather than running an in-house insurance desk, Platform routes its mortgage borrowers and bank customers directly to LV=, part of the global Allianz Group.
Through this exclusive partnership, Platform and Co-op Bank offer members a streamlined 5-question digital quote engine alongside one of the most generous financial incentives in high-street lending: 0% interest on monthly Direct Debits.
You can get independent advice and a personalised quotes comparison of top-tier active policies, including how Platform's LV= partner rates compare to the wider open market, from one of our expert advisers below:
Get home insurance quotes and advice today!
You can use our expert advisers to compare home insurance deals from Platform with products from other providers across the market.
They will round up personalised quotes from Platform and alternative providers and offer bespoke advice on which one to choose.
To get started, fill in our quick online form below and one of our expert home insurance advisers with be in touch today!
What type of home insurance do they provide?
Through their strategic partnership with LV=, home insurance for Platform mortgage holders is split into two distinct, comprehensive tiers: Everyday Home Cover (standard protection) and Home Cover Extra (premium protection).
Both policy tiers feature high baseline blanket rebuild limits to easily satisfy Platform’s strict mortgage lending conditions:
Core Policy Features & Tiers (Platform / Co-op Bank via LV=)
|
Policy Feature |
Everyday Home Cover |
Home Cover Extra |
|
Buildings Rebuild Cap |
Up to £1,000,000 structural reinstatement |
Up to £1,000,000 structural reinstatement |
|
Contents Replacement |
Choice up to £100,000 (New-for-Old) |
Choice up to £100,000 (New-for-Old) |
|
Accidental Damage Cover |
Optional paid upgrade |
Included as standard |
|
Home Emergency Response |
Optional paid upgrade |
Included as standard (Up to £1,000 callout) |
|
Trace and Access |
Excluded from base tier |
Covered up to £5,000 leak investigation allowance |
|
Alternative Accommodation |
Up to £30,000 (Buildings) / £15,000 (Contents) |
Up to £75,000 (Buildings) / £25,000 (Contents) |
|
Garden & Outdoor Assets |
Excluded from base tier |
Covered up to £2,500 for plants and garden contents |
|
Key Replacement |
Covered up to £500 |
Included as standard |
How Platform (via LV=) calculates premiums
By utilising LV=’s digital platform, Platform mortgage customers bypass traditional, slow-moving insurance applications while unlocking substantial monthly savings:
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The 0% Interest Monthly Direct Debit: Most high-street banks and comparison sites charge heavy APR interest rates (often 15% to 30% APR) if you choose to spread your annual premium across 12 monthly direct debits. Under the Co-op Bank and LV= partnership, members pay 0% interest on monthly payments, saving significant money over the policy term.
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The 5-Question Application Engine: Getting an underwritten price is exceptionally fast. LV=’s system asks just five core questions about your personal history and relies on background API data streams to map out your property details behind the scenes.
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90-Day Quote Guarantee: Property purchases via mortgage intermediaries can take time to complete. Quotes generated through LV= for Platform customers remain valid for a full 90 days, keeping your rate locked in during property chain delays.
Pros and cons
Here is a quick look at the pros and cons of protecting your bricks and mortar through the Platform/LV= partner framework:
Pros:
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0% Interest on Monthly Direct Debits: Outstanding financial value that completely eliminates monthly credit finance fees.
-
Rapid 5-Question Setup: Rapid digital application that pulls property data in under two minutes.
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High £1m Rebuild Cushion: A standard £1,000,000 rebuild limit comfortably covers structural inflation and satisfies all Platform mortgage requirements.
-
A-Rated Financial Payout Security: Complete peace of mind knowing your policy is backed by LV= (part of the global Allianz Group).
Cons:
-
Trace & Access Excluded on Base Tier: Standard Everyday Home Cover excludes trace and access leak investigations unless you upgrade to Home Cover Extra.
-
Higher Water Excesses: Escape of water (burst pipe) claims carry a standard compulsory excess (typically £500).
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Strict Standard-Property Appetite: Algorithmic underwriting immediately auto-rejects complex listed buildings, thatched roofs, or properties with recent active subsidence histories.
Customer service and claims handling
While your mortgage is arranged under the Platform banner, your ongoing insurance administration and emergency responses are managed directly by LV=:
-
LV= Online Customer Portal: Policyholders get 24/7 access to a secure online dashboard to download mortgage certificates, alter personal details, or adjust coverage options.
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24/7 UK Claims Hotline: If your property suffers major fire, flood, or storm damage, claims are handled directly by LV=’s UK call centers on 0330 678 5178. Lines are open 24 hours a day, 365 days a year.
-
Contractor Network Support: Approved structural repairs executed on your property through LV=’s authorised network come backed by comprehensive quality workmanship guarantees.
Sourcing a quote against the market
You can quickly generate a quote by visiting the home insurance portal on The Co-operative Bank website or accessing the insurance link provided in your Platform mortgage pack.
However, while maintaining adequate buildings insurance is a mandatory legal requirement of your Platform mortgage contract, you are under no obligation to buy insurance through Platform or LV=. Shopping the open market across alternative top-tier providers ensures you secure the absolute lowest voluntary excesses, the most flexible accidental damage terms, and the best overall value for your postcode.
At Money Helpdesk, our independent property specialists can handle this market comparison for you. Get in touch today, and we will cross-reference your choices to help you find the ideal protection for your home.
Platform was originally established as the centralised intermediary mortgage lending arm of Britannia Building Society. Following the 2009 merger between Britannia and The Co-operative Bank, Platform became the dedicated intermediary mortgage brand of Co-op Bank. Under new ownership with Coventry Building Society, it continues to operate as a premier UK mortgage provider.
No. Platform requires proof that your property is fully insured for its full rebuild value before releasing mortgage funds, but you are completely free to buy your policy from any reputable provider on the open market.
Policies purchased through Platform’s parent institution (The Co-operative Bank) are fully underwritten, managed, and claims-administered by LV= (Liverpool Victoria Insurance Company Limited), part of the Allianz Group.