Written by Kellie Steed Reviewed by John Tarazi
Sources
9 September 2026
Rewrite of article to clarify status of provider
23 March 2026
Updated to include provider range and details
24 April 2024
First Published
Old Mutual is no longer an active underwriter for new UK personal life insurance policies. Following a multi-stage corporate restructuring (2018–2021), Old Mutual operates in the UK strictly as a closed-book / legacy portfolio.
UK policyholders managing or claiming on existing Old Mutual term life, whole-of-life, or endowment policies must do so via the ReAssure Online Customer Centre. If you are looking for new cover, we can help you to compare active top-tier UK providers.
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Operational Changes
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No New Business: You cannot obtain quotes or take out a new life insurance policy with Old Mutual in the UK.
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UK Life Policy Administration (ReAssure / Phoenix Group):
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In January 2020, Old Mutual Wealth Life Assurance Limited (OMWLAL) was acquired by ReAssure, which renamed the entity ReAssure Life Ltd. ReAssure was subsequently acquired by Phoenix Group.
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UK policyholders managing or claiming on existing Old Mutual term life, whole-of-life, or endowment policies must do so via the ReAssure Online Customer Centre.
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Offshore & International Life Assurance (Utmost Group):
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Quilter International (formerly Old Mutual International / Skandia International) was acquired by Utmost Group and rebranded to Utmost International.
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Clients with international investment-linked life assurance bonds or offshore policies are now serviced by Utmost International.
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Wealth & Pensions (Quilter plc):
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Old Mutual Wealth's UK platform and pension operations rebranded as Quilter plc.
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Where Is My Policy Now?
Because Old Mutual sold several types of life assurance across different divisions, readers often contact the wrong provider when trying to manage or claim on a life policy. Here are the correct providers to contact based on your policy type:
| Original Policy Brand / Name | Policy Type | Current Managing Provider |
| Old Mutual Wealth Life Assurance Limited (OMWLAL) | UK Term Life, Whole-of-Life, & Mortgage Endowments | ReAssure (Phoenix Group) |
| Old Mutual International / Skandia International | Offshore Investment-Linked Life Assurance Bonds | Utmost International |
| Skandia Life UK | Legacy UK Life & Protection Policies | ReAssure |
What ReAssure Needs to Process a Claim:
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Original Death Certificate.
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Policy number (or full legal name, past addresses, and date of birth if the policy document is missing).
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Completed ReAssure Bereavement Notification Form.
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Trust Status Check: Explicitly remind readers to check if the policy was Written in Trust.
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In Trust: Paid directly to named beneficiaries within weeks without waiting for Probate.
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NotIn Trust: Paid into the estate, subject to Grant of Probate timelines and potential Inheritance Tax (IHT).
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Reviews of ReAssure Life (legacy Old Mutual customers)
When evaluating customer sentiment for Old Mutual, feedback must be split across the legacy brand, its acquiring consolidator (ReAssure), and the parent platform (Quilter). Policyholders generally report high satisfaction with original product terms, but experience friction with administrative transitions and payout delays during claims.
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Policy Features & Flexibility (Positive): Legacy Old Mutual investment-linked whole-of-life policies and flexible drawdown strategies (like TRIO under Quilter) remain highly rated for tax efficiency and structured options.
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Administrative & Claims Friction (Mixed to Negative): Legacy policyholders frequently highlight slow response times, extensive paperwork requirements for estate claims, and portal migration delays following the transfers to ReAssure and Utmost.
UK Review Platform Comparison
| Review Platform | Primary Entity Evaluated | General Opinion | Key Customer Takeaways |
| Trustpilot | Old Mutual SA / ReAssure / Quilter | Mixed (3.8 / 5 Avg across entities) | High ratings for Quilter financial advisers and ReAssure phone agents; lower ratings for legacy Old Mutual global entities due to slow payout times. |
| Smart Money People | ReAssure (Policy Consolidator) | Mixed (2.9 / 5) | Reviews note reliable policy structure but cite delays when transferring funds, changing beneficiaries, or processing bereavement payouts. |
| Defaqto | Old Mutual / Quilter Life Products | Positive (5 Stars) | Independent expert evaluation awards top ratings for policy feature quality, coverage flexibility, and financial strength. |
| Fairer Finance | ReAssure & Closed-Book Insurers | Mixed (62% Customer Score) | Strong scores for policy wording clarity and contract transparency; moderate scores for complaints handling and response speed. |
Mortgage Advisor & Director
How Our Life Insurance Advisers Can Help
If you hold a legacy Old Mutual, Skandia, ReAssure, or Quilter policy, it is essential to check if it still offers value, especially if it is reviewable. Our team of independent life insurance advisers can help you:
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Reviewable Premium Analysis: We’ll check when your next policy review is due and calculate if a modern fixed-premium policy would be cheaper in the long run
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IHT Efficiency Check: We can review your existing trust arrangements to ensure they comply with current tax laws
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Consolidation Support: If your policies are split across Quilter and ReAssure, we can help you bring them into a single, easy-to-manage protection strategy
It rebranded as Quilter plc in 2018 as part of a separation from its South African parent company.
Most UK Old Mutual life insurance, whole-of-life, and endowment policies are now managed by ReAssure. If you hold an international or offshore policy, it was transferred to Utmost International. To trace a policy, update details, or make a claim following a policyholder’s death, you should contact ReAssure’s customer service or bereavement team directly.
No. New protection business is now handled through Quilter (usually via a financial adviser) or you can choose a new policy from a different UK insurer.
Your policy is completely safe. When ReAssure acquired Old Mutual’s UK life portfolio, all contractual guarantees, death benefits, and premium arrangements remained legally protected. Because ReAssure is backed by Phoenix Group (a FTSE 100 firm), your payout security is extremely high.
Old Mutual purchased Skandia in 2006. Many legacy UK policies still bear the Skandia name but are legally part of the Quilter/ReAssure transition.