Important Distinction: It is easy to confuse Norton Home Loans with Norton Finance. Norton Home Loans is the lender, Norton Finance is a broker. They are part of the same group, but they perform different roles.
Norton Home Loans is a specialist lender based in Rotherham. They are not a high-street bank. They exist specifically to help borrowers who do not fit the criteria of mainstream lenders, such as those with bad credit, self-employed income, or non-standard properties.
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Lender Details
Product Details
About Norton Home Loans
With a history dating back to 1974 (as part of the wider group), Norton Home Loans focuses on "Real Life Lending."
Their philosophy is built on manual underwriting. They do not rely on automated credit scoring, human underwriters look at the individual story behind the application. This makes them a problem-solver for people who have been rejected elsewhere due to missed payments, CCJs, or low credit scores.
Mortgage & Finance Products
Norton Home Loans focuses on two main areas for properties in England, Wales, and Scotland.
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Second Charge Mortgages (Secured Loans):
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Adverse Credit: They accept borrowers with recent CCJs, defaults, and mortgage arrears
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Loan Sizes: Typically from £3,000 to £250,000
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Residential Mortgages:
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Adverse Credit: For borrowers who cannot get a mortgage on the high street to buy a home or remortgage. They ignore many credit issues if they are over 12 months old
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Right to Buy: They lend to council tenants wishing to buy their home, even if they have a history of bad credit
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Non-Standard Construction: They are very flexible on property types, lending on concrete construction (PRC homes), steel-framed houses, and high-rise flatsthat other lenders reject
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Buy-to-Let:
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They offer niche Buy-to-Let products, often for landlords with adverse credit or lower-value properties
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Pros and Cons of Norton Home Loans
Here is a balanced overview of choosing this lender.
Pros:
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Severe Adverse Credit: They are one of the most flexible lenders in the UK for CCJs, defaults, or even recent mortgage arrears
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Second Charge Speed: They are known for moving quickly on secured loans, often using automated valuations (AVMs) to speed up the process
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Property Flexibility: If you are buying a concrete (PRC) house or a property with unusual construction, Norton is an expert in this area
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Manual Underwriting: A human makes the decision, allowing for common sense on complex income
Cons:
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Intermediary-Only: You cannot apply to Norton Home Loans directly. You must use a mortgage broker
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High Interest Rates: Because they lend to high-risk borrowers (bad credit), their interest rates are significantly higher than high-street banks
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Max LTV: They typically cap lending at lower percentages (e.g., 75% or 85% Loan-to-Value) compared to the 95% available on the high street, to protect themselves against risk
Customer Service and Reviews
As a lender that works through brokers, most public reviews are for their sister company, Norton Finance (the broker).
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Feefo / Trustpilot: The wider Norton group generally receives high ratings (often 4.8/5). Customers frequently praise the empathetic staff who help them consolidate debt when other banks have turned them away
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Service: In the industry, they are known for being approachable. Brokers can pick up the phone and talk to an underwriter to explain a client's specific "credit blip"
How to Apply
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Via a Broker: You can use any independent mortgage broker, but one with specialist knowledge of bad credit mortgages is recommended. We can act on your behalf with both Norton Home Loans, or a similar suitable lender. Simply get started now to speak to one of our adverse lending experts
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Use Norton Finance: You can also contact their in-house broker arm, Norton Finance. They have a responsibility to tell you if other lenders are cheaper than their own lending arm
